CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
Always get the best service from Rick Penter and Burtons. Excellent work and high-quality parts. They take care of everything for you. Highly recommend! Derek Leach, 03/03/2024 |
I had to bring my car in for work after I was involved in an accident. Ricky was incredibly wonderful throughout the whole process. There was a part that was in national back order with no expected date to restock and he did everything he could to find the part so I wasn’t without a car for months. He was very communicative throughout my whole experience and when I picked my car up it was perfectly put back together as well as beautifully detailed! Despite this being a challenging time Ricky was able to make it a very easy process, thank you! Jenna Heffernan, 02/24/2024 |
I LOVE BURTON’S! I’ve been living in Texas for the past few years and I would actually wait until I visited Ohio again to get any services done on my car so that I could bring it to Burton’s. They’re super honest and they don’t treat you like an idiot if you don’t know know your car’s specs and measurements by heart. Cool guys, I’m a big fan ? Laura Tensmeyer, 02/14/2024 |