Best Auto Repair, Cincinnati

4384 E Galbraith Rd Cincinnati
OH 45236

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513-984-3396

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Burton's Collision & Auto Repair

 ( Reviews)

CUSTOMER SERVICE

CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


Reviews

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Have used Burton's three times now and I highly recommend them. They work with your schedule, they are fast, their pricing is reasonable and they do good work. Check them out.

, 07/20/2021

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Burton's did a phenomenal job repairing my Audi. Ricky went above and beyond to get my insurance company to replace my bumper with an OEM part, instead of an aftermarket like insurance company wanted. They matched the paint perfectly; it looks better than the original bumper! I highly recommend Burton's. Very honest people and they do amazing work. I'm definitely a customer for life. Thanks guys.

, 07/17/2021

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Wonderful people. They treat you like family. They do great work and you can trust the work they do.

, 06/18/2021

Partners

ACDelco Professional Service Center
ASE (Automotive Service Excellence)
BBB (Better Business Bureau)
AMSOIL
BG Products
Federated Auto Parts
KOI Auto Parts
Mopar
Motorcraft
ALL-DATA
IATN (International Automotive Technicians' Network)
IDENTIFIX
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Angie's List
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